LUXE Holdings Privacy Policy


The Protection of Personal Information Act.

Protecting your privacy is  important to us. For us, it’s more than just making sure we comply with the relevant legislation; you trust us with your personal information, and we respect that trust. This privacy notice explains why and how we collect, use and store your personal information. If you have any questions, please email

What information we collect:

While on our website we collect the following information:

The URL you came from, IP address, domain type, browser type, the country and telephone code where your device is located, the web pages viewed during your visit.

We use cookies to optimise your website experience.

A cookie is a small piece of information stored by your browser on your device. We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience. We use the anonymous Google Analytics cookie to optimise your web experience.

You can elect to opt out or prevent cookies from being captured by amending your browser settings.

We collect information when you contact us to respond to your query.

When you contact us, we collect information that helps us to direct your query and respond to it. We also use this information to track potential problems and trends to customise our support responses to ensure queries are attended to and resolves efficiently.


We take your privacy and the security of your personal information seriously.

We have implemented reasonable security safeguards to protect the personal information that you may provide. For example, sensitive data, such as contact details are protected by SSL encryption when it is exchanged between your web browser and our website.

We regularly monitor our systems for possible vulnerabilities and attacks. As no system is perfect, we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Please note that any e-mail you send to us is not encrypted and may be monitored by us. Please do not send us sensitive or confidential personal information by means of e-mail.

Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will inform you of any breaches which affect your personal information.

Contact Details

For further information, queries, complaints, objections relating to the Processing of your Personal Information you may contact LUXE Holdings Limited or the Information Regulator’s office using the following details:

Information Privacy Officer
LUXE Holdings Limited
The Atrium on 5th
5th Street
The Information Regulator (South Africa)
SALU Building,
316 Thabo Sehume Street,
Ms Mmamoroke Mphelo
Tel: 012 406 4818
Fax: 086 500 3351